Your First Visit: What to Expect


The first appointment at any new doctor’s office can be nerve-wracking, but it doesn’t have to be that way. Here at John D. Hollander, D.P.M., we work to make your first visit a pleasant one. Our office has been a part of the Santa Rosa community for 30 years, and we have built solid connections with our current patients. We look forward to building a connection with you as well.

Preparing for the Appointment

As a new patient, we do require certain forms and medical information from you at your first visit. We ask that you bring your insurance cards and a list of your current medications. If applicable, bring along X-rays—especially from the last six months—and past surgical information as well. Diagnostic images from your previous doctor can also be forwarded to our office. If you have diabetes, high blood pressure, heart disease, any autoimmune conditions, or some other chronic health issue, please note this on your medical history forms.

Remember to bring in a couple of pairs of shoes that you wear frequently. These may include athletic shoes or hiking boots if you participate in those activities and have had trouble with discomfort. If you wear insoles or custom orthotics, bring those in too. We can evaluate your current shoes for appropriateness for day-to-day use and activities.

Coming into the Office

When you first arrive at our office, you’ll need to check in with the receptionist. We may have some forms that you’ll need to fill out before you can be treated. We will also process your insurance information at this time. When everything is ready, we will take you back to an exam room and record your medical history. This allows us to understand any previous pain, problems, or possible hereditary issues you may have. It also informs us about potential medication allergies or concerns that could affect your treatments.

After some initial questions, our physician will examine your feet/ankles and may perform various diagnostic tests. We may also take diagnostic images like X-rays to check for issues inside your foot or ankle. When a diagnosis has been made, we will discuss the condition and your treatment options with you. Moving forward, we can help you develop a plan to put those treatments into action.

Sometimes, your treatment will require some sort of procedure to relieve your discomfort. Occasionally, we will be able to arrange for this to take place on the same day as your original appointment. You will most likely need a separate visit for follow-up care and re-evaluation.

Feel free to ask us questions at any point during the appointment. We want to make sure that all of your questions are answered and that you are provided with easy-to-understand information so that you are well-informed. Your care and well-being is important to us, and we want to work with you through this process.

We’re glad you’ve decided to make an appointment with us. Your first visit, and every one after that, are very important to us. We look forward to getting to know you and having you here in our office. Putting up with lower limb pain will soon be a relic of the past.

If you have any concerns or notice pain or changes in your lower limbs, contact John D. Hollander, D.P.M., here in Santa Rosa, CA. You can reach us for an appointment or for more information by calling (707) 578-1222 or by filling out the online contact form.